Hello Dropsource Community,
No doubt you’ve read the recent stream of emails about our pricing adjustments and wondering “What does this mean for support?”. Since this change involves a growing emphasis on our forum and commitment to our community, we thought a forum post was a good place to answer this question.
Over the last year of supporting the Dropsource community, we’ve realized the immense value our advice and guidance provides users while they are building apps on our platform. However, we’ve also grown to understand the downsides, specifically scalability and information lock-in, of providing this level of support to all of our users on a one-on-one basis. Even though we will offer Developer Assistance (previously called live chat) support as an add-on subscription available to all users, we see the forum as the future of how we interact with our community, providing the same quality of support in a new medium that fosters a more open, collaborative, and shared environment for exchanging knowledge. One that will live on long after a conversation has ended.
Our promise to you… the value you receive from Support will remain. Sue, myself, and many other Dropsource team members will continue to support you in the forum and we welcome you all to join in the conversations.
We’re very thankful for those who have joined our community and look forward to working together to make your ideas a reality and realize your mobile app ambitions!
Wade and The Dropsource Team
P.S. Here’s a link to the release notes for the current deployment.